Today, we talk about the art of Delegation!
Have you ever had these thoughts?
Don’t ask for help. People might think I don’t want to work or don’t know how to do this.
I can do it better/faster than the other team member.
Let me not bother them with another responsibility/task.
I need to keep this situation/ problem/ task in my control.
I am putting undue pressure on myself, and I have too much on my plate, but I don’t know what else to do.
Every Super-Dentist and Super-leader needs help and can’t do everything by themselves. So, we need to learn to pass the baton, aka Delegate !!
Being able to work as a cohesive team is amazing and vital for dental practice success.
But, along with that, proper delegation of tasks and responsibilities among dental team members is also as vital to practice’s success.Proper Delegation is something a lot of leaders and business owners struggle with. It was a big learning curve for me to change this thought process too.
Delegation is a skill that must be incorporated by leaders in their practice management and is crucial for maximizing productivity in the dental office and overall team performance.
It also helps tremendously against burnout among dental team members and in making sure the right team member is performing the tasks that best suits them.
Here are some of the strategies I use in the delegation process, while employing this crucial skill to my leadership and dental practice, to achieve best results;
1. Mindful Delegation;
The ability to delegate does not just mean to delegate tasks to others randomly.
It also means having the awareness and understanding of who among the team members has the necessary skills and expertise to complete the task.
Mindful delegation is vital to save time and future inconveniences for the goals and tasks.
When delegating, take a look at your team and assign tasks to whoever has the greatest number of relevant skills for that task.Know your team member’s strengths, weaknesses, and preferences. Assign them responsibilities according to that.
It seems like an obvious choice, but too many of us delegate to whoever has the lightest workload or is the most convenient esp. when pressured under time restraints.
2. Be Clear in your Communication;
Doing so, encourages more trust and respect within the team and helps prevent breaks in communication or understanding.
3. Give the authority to make decisions;
Give the authority to make decisions related to the task and however, they choose to do the assigned task or responsibility. The teammate should feel empowered while doing the task, not as if they have more responsibilities now and are pushed to do more work without any authority or choice on how they want to complete it.
Foster relationships and work culture, where people feel empowered to make decisions, ask questions, and take necessary steps to complete the delegated task most efficiently.
4. Provide tools, resources, and training as part of the process;
Most skills can be learned, some more easily than others.
The team member might take longer the first few times but once learned, in the long run, it will be beneficial for you both and the overall growth of business/organization, ultimately saving more time, energy, and resources than that are spent on training and teaching them.
5. Let Go and Trust;
Once a task is delegated, trust your team member to execute it in their own way.
6. Give and Take Feedback;
If your team has done well with a task you assigned, let them know by publicly thanking and congratulating them and offering genuine praise. If they’ve fallen short, don’t be afraid to give them some constructive criticism too.
Be open to ideas and suggestions from your team members. They will love and respect you more for it, each day.
Do you have your favorite delegation tips to include here or which you would like to use to delegate? I invite you to share your views and ideas with us.